Terms

We, at VitalityAqua.com want you to be completely satisfied with your online purchase. please feel free to place an order and try it out. If you aren’t completely satisfied,  tell us you’d like to return your product. If it’s within 30 days, and still has the original package we’ll give you a full refund for the cost of the product! If you return a product that included free shipping, you will be charged for the original shipping costs.

The following information will be required to process your Return Authorization Number Request:

Date of Order
Complete Name as it appears on your order
Sales Receipt Number (Order number is helpful as well)
Reason for Return
-We will issue the Return Authorization Number you need for your refund for up to 30 days from the date of purchase. This number needs to be placed on the outside of the shipping box, as well as inside – on a copy of your sales receipt.

-Please take all precautions to keep the product, cords, instruction books and packaging material in as new condition as possible during the 30-day guarantee period, as all of these items will be required for a quick and proper refund. We cannot give refunds for items that are not intact.

-Any FREE items you received with your order need to be sent back along with your return.

The RA number must be written on the outside of the return package for credit. We reserve the right to determine if an item is returnable, shipping charges are NOT refundable. Items returned without an Return Authorization number, or are incomplete or damaged, will be subject to a 15% restocking fee.

Note :
All units are engineered for the highest quality & long use.
All units carry a one year warranty
We are not responsible for any kind of damage that could be occurred from installing our units.
Any detective parts will be replaced without charge.
Support and installation help available by phone.
We carry a wide variety of replacement parts, call for prices.
Any customized unit will not be accepted for return